iCloud drive is not syncing

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iCloud drive is not syncing

Hi!

I have a mac mini 6,3. I've just updated the OS X El Capitan (but my problem started a day before that).

Since a few days, the iCloud drive doesn't seem to be working on my mac.

When I add a new file, a progress bar near the file appears and goes until the end. But after that a dotted cloud appears next to it.

At the same time, in my favorite folder tab on the left side of the window, the circular progress bar for iCloud drive is stuck near the end of its completion.

Appart from that iCloud seems to be working. Files created on Pages with my iPad are accessible from my mac (but not the other way around).

The only other solution I'm thinking of is to deactivate and reactivate iCloud drive. But i guess that if I do that, I'll have to upload all my files once more. I would rather not do that.

Thank you for your help.

Mac mini (Late 2012), OS X El Capitan (10.11.3)

Posted on Feb 2, 2016 9:27 PM

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Answer 1

judysings

Community Specialist

Feb 4, 2016 7:33 AM in response to Karkito

Hi Karkito,

If you are having issues with iCloud Drive not syncing, take a look at the troubleshooting steps in the resource below:

Get help using iCloud Drive

What if my files don't update to iCloud?

Check these things first:

Make sure that you have an active Internet connection on your Mac and on your iOS device.

Sign in to iCloud on all of your devices, and turn on iCloud Drive.

Install the latest versions of Pages, Numbers, and Keynote. See which versions of Pages, Numbers, and Keynote you can use with iCloud Drive.

Make sure that you have enough iCloud storage. If you exceed your limit, you can upgrade your iCloud storage.

Create a new document and save it to see if it uploads to iCloud. If it does, see if the other documents start uploading.

If you tried these steps and your files still don’t upload to iCloud:

Stay signed in to iCloud.

Save your updated files to a different folder on your Mac or PC.

Contact Apple Support.

I’m editing a document now. When will my changes upload to iCloud?

When you'll see your changes depends on the app you're using. Pages, Numbers, and Keynote upload files to iCloud regularly to make sure you don’t lose any changes. Other apps upload your files to iCloud only after you save them to the iCloud Drive folder. To see your saved files on a Mac, go to Finder > iCloud Drive. To see your saved files on a PC with iCloud for Windows installed, go to File Explorer > iCloud Drive.

If you still don't see the latest changes or you see an "in-progress change" icon or the iCloud Drive icon in the notification area (system tray), try to save a new document to the iCloud Drive folder. Then check the iCloud Drive folder to see if the changes appear.

What if my upgrade to iCloud Drive pauses or doesn't respond?

Check your Internet connection. In your iOS device’s status bar, look for an Edge, 3G, 4G, LTE, or Wi-Fi icon. On your computer, make sure you have an active wired or wireless network connection. Then open a website from your browser to make sure you're connected. You can use these steps to check your Internet connection on your Mac or iOS device.

If you lose your Internet connection, the upgrade will pause for a short time, then try again. If your upgrade still doesn't respond, contact Apple Support.

Take care,

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Answer 2

Apr 1, 2016 6:30 AM in response to Karkito

I have the same issue - for me it started around 15 March 2016. I am running Mac with OS X EL v10.11.4. This doesn't happen on my other devices.

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